Job objectives

• Ensure on-time parts availability

• Ensure a high level of customer satisfaction

• Execute all aspects of IMS order handling with energy and enthusiasm

Primary responsibilities

• Provide high quality customer service towards IMS customers

• Understand customer requirements and transform into fulfilment actions

• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

• Seek alternative and innovative solutions to ensure on-time delivery of customer orders

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. 

• Hand over relevant tasks and related information to the 24/7 backup organisation.

Secondary responsibilities

• Provide timely, high quality responses to customer and internal requests

• Monitor key performance indicators (KPIs) related to material order activity 

• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

• Participate actively as part of the IMS local team to fulfil overall targets

• Work together with the Planning Specialists to support high quality data is injected into the material planning process

General

• Comply with Satair’s mission, values and Quality Management procedures

• Comply with Satair’s guidelines on Ethics & Compliance

• Understand, share and live the Satair values

• Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements

• Identify and offer suggestions to improve efficiency

• Be well informed about and familiar with the latest developments at Satair

• Have excellent inter-cultural skills

• Bring a growth mindset and contribute towards a positive and inspiring working environment

• Hybrid work schedule possible, subject to the terms and conditions of our company&39;s flexible work policy and a mutual agreement with the direct supervisor.

Personal & interpersonal skills

• Diplomatic sense and open ‘out-of-silo’ mind-set

• Ability to build successful relations across functions and with all stakeholders

• Strong ability to work in a team to achieve common targets

• Positive, proactive, and enthusiastic

• Flexibility in terms of working times, depending on the standard customer office hours ( week days only )

Professional skills

• Degree in Business, Supply Chain, Logistics,  Aerospace or have relevant working experience

• Understanding aviation business specifically in the area of spares supply chain management

• Technical and process oriented background with the ability to understand and interpret technical documentation

• Ability to understand your customer to develop and propose creative solutions 

• Dutch and English business level

• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues

• Strong knowledge of and eagerness to learn data analysing applications such as databases and Microsoft Excel

• Acquainted to ERP systems related to order processing and ideally aircraft maintenance

KPIs 

• On-time delivery

• Customer satisfaction