We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Berlin, Germany.

This is a two year temporary contract.

Reporting directly to our Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for.

Key accountabilities include:

Facilitate ramp handling in liaison with all airport staff to expedite departures

Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance

Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions

Provide leadership, demonstrate team building skills, direct staff and evaluate performance

The successful candidate will have the following qualifications and skills:

Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.

Excellent communication skills with fluency in the English and German language.

Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations

Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.

Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures

Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling

Excellent customer focus and service delivery.

You must have the legal rights to live and work in Germany to be considered for this role.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QAExternalCS/jobapply.ftl?langen&job224387