Position Summary
The Manager Dispatch Support is responsible for the efficient operation and deployment of IT systems utilized by the dispatch department including the flight planning system. The Manager acts as the primary interface with internal and external stakeholders for the Dispatch department. The Manager is responsible for finding efficiencies in operational processes and works with Dispatch standards, System Operations, Operations Engineering, Flight Operations, and other departments on implementing those efficiencies.
Cross training in other SOC leadership roles is a requirement of this position including knowledge and execution as Manager on Duty System Operations Center, Duty Director Systems Operations, and Incident Commander during crisis management.
Essential Responsibilities:
- Maintains flightkeys, Aircom, and other related systems
- Implement system upgrades, testing, and troubleshooting
- Updates navigational data loads and ensures data accuracy.
- Coordinate roadmap development for dispatch current and future systems
- Special project involvement as directed
- Maintain Dispatcher currency
- Support Business Continuity & Emergency Response during drills, live events, and crisis management team (CMT) activation
- Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement
- Support JetBlue’s safety management system through participation in the safety risk working group, ASAP ERC, Regulatory Compliance, and other programs
- Other duties as assigned
